Screenshots
The withdrawal form in the storefront and the request management in the back office.
European law now requires an online withdrawal form on your store. Apollo turns that obligation into an automated process that leaves you with evidence, not just a working button.
Request a demoSince the amendment introduced by Directive (EU) 2023/2673, Article 11a of Directive 2011/83/EU requires online sellers to offer a functional online withdrawal form. A mailto link or a generic contact form is no longer enough.
Everything runs inside PrestaShop. No third-party service, no CDN, nothing else to install or configure.
Ready to use for logged-in customers and guests. Guest lookup by order number and email, rate-limited against automated guessing.
The legal 14 days from the order date, plus any extra courtesy days you choose to grant. Checked again on submission, so late requests are always refused.
Each declaration is stored with order, customer, IP and full text. The customer gets a receipt email, you get notified straight away.
A dedicated list of every request, with Received, Handled and Refunded status, a detail view and one-click PDF export.
Any request or consent can be anonymized in one click, keeping the record, the order reference and the text as proof the process took place.
Requests, consents, exclusions and settings stay scoped per shop or shop group. Nothing mixes between shops sharing the same catalog.
Not every product carries a right of withdrawal. Apollo covers both the digital content case and the other exceptions allowed by law.
When a cart contains digital content, a consent checkbox appears at checkout next to the usual terms. If the customer accepts immediate delivery, the consent is recorded and becomes your evidence if the exemption is ever questioned.
If they do not accept, they simply keep the full right of withdrawal on that product, exactly as the law requires.
Custom-made goods, perishable goods, sealed hygiene products and similar cases can be excluded by category or by product, each with its own reason on record.
Orders made only of excluded items do not show the button at all. On mixed orders the button stays, and the declaration states clearly which products are not covered.
Most withdrawal modules cover the form and the deadline. These are the parts that are hard to find elsewhere.
Hiding the button on an excluded category satisfies the customer's screen, not an inspection. Apollo collects the Article 16(m) consent at checkout, records it against the order and exports it.
Deleting a record to satisfy an erasure request destroys your own proof. Apollo strips the name, email and IP, and keeps the declaration, the date and the text.
Every save keeps a snapshot of the previous settings, up to five, restorable in one click. Rarely found in PrestaShop modules.
The guest lookup form has no login, so it is an obvious target for automated guessing. Apollo rate-limits it by IP address and cleans up its own log.
No compatibility layers carried over from 1.7 and 8. Smaller code, predictable behaviour, native integration with the Classic theme and no overrides.
Settings, requests, consents and exclusions are scoped per shop or shop group, and exclusions can be limited to specific shops.
Upload the zip from the Module Manager. No template override, no custom development.
One clear page: courtesy days, notification email, exclusion lists, footer link.
The button appears on the order detail page while the order is still within the deadline.
Review each request in the back office, mark it Handled or Refunded, export the PDF.
The withdrawal form in the storefront and the request management in the back office.
No. Apollo works natively with PrestaShop 9's Classic theme and any theme built on it, with no template overrides. Installation is a normal zip upload from the Module Manager.
Seven: English, Italian, German, Spanish, French, Polish and Portuguese. Texts shown to customers follow the language of the shop they are browsing. If your shop uses a language not included, those texts appear in English.
Yes. Customers who checked out without an account can find their order using the order number and the email address used at checkout. That lookup is rate-limited by IP address to prevent automated guessing.
Every time you save, Apollo keeps a snapshot of the previous values, up to five. The Rollback panel lets you restore any of them with one click, a feature rarely found in PrestaShop modules.
Yes. Requests, consents, exclusions and settings are kept separate per shop or shop group, even when the shops share the same catalog. Exclusions can also be limited to specific shops.
Apollo is a technical tool: it provides the online form, records declarations and sends the emails. It does not by itself guarantee full compliance, in particular around which of your products are exempt. TEMA S.r.l. does not provide legal advice, so please confirm your own case with a qualified professional.